Support

Mitek Systems is committed to providing expert customer service and support. Our staff provides support so that our customers' critical business systems are always up and running. Mitek offers a variety of professional services to help customers with installation, training and system optimization. We want to ensure that our customers reap significant productivity gains from our solutions.

Our goal is to make sure that every Mitek customer optimizes their investment in Mitek, improves their operation and is completely satisfied.

Maintenance Policy & Procedures

Maintenance and Support plans are available to customers who purchase Mitek software licenses and serve to ensure continuity of and assistance for the software. Mitek provides annual plans to end user customers. The structure and options of these plans can be discussed with a Mitek Sales Representative. Mitek Maintenance and Support terms and conditions are outlined in the Mitek Maintenance and Support Software Licensing Agreement.

Maintenance

Maintenance is a service which entitles the end user customer to all Point Releases, Updates, Patches and Service packs released for the software licenses.

Technical Support

Technical Support is a service which entitles the end user customer access to Mitek Technical Support staff. Technical Support is provided via telephone, e-mail, Instant Messaging and dial-in when approved. Mitek technical support telephone response is available between 8 AM and 5 PM, Pacific Time, Monday through Friday, except for scheduled Mitek holidays. Priorities are established as outlined in the Mitek Service Agreement.